Imperial Plaza respects your privacy and recognizes the importance of protecting personal information. This Privacy Policy describes the types of information that may be collected when you use our website, submit an inquiry, communicate with us, or interact with property-related services.
Collection of Personal Data
Depending on how you interact with Imperial Plaza, we may collect information that identifies you or can reasonably be linked to you.
- Contact information, such as your name, email address, telephone number, and mailing address.
- Inquiry information, such as the details you submit through contact forms, messages, and requests.
- Property-related information, when needed to respond to residence, unit, visitor, or service concerns.
- Technical information, such as IP address, browser type, device information, pages visited, and basic website activity.
- Images or recordings, where applicable for property security, incident review, or communications that you voluntarily provide.
How We Collect Information
Information may be collected when you:
- submit an inquiry or other website form;
- contact Imperial Plaza by phone, email, messaging platforms, or other communication channels;
- visit or interact with Imperial Plaza and its property-related facilities or services;
- use our website and related online services; or
- provide information through an authorized representative or service provider.
Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, support essential website functions, understand traffic, and improve the user experience. Your browser may allow you to block or delete cookies, although some website functions may not work as intended when cookies are disabled.
We may also use analytics tools to understand general website activity. Analytics information is used to evaluate website performance and improve content, navigation, and services.
How We Use Your Information
Personal information may be used for legitimate property and service-related purposes, including:
- responding to inquiries and requests;
- communicating property, residence, or service information;
- providing and improving website and property-related services;
- maintaining security, safety, and operational records;
- preventing fraud, abuse, or unauthorized activity;
- performing administrative, audit, and recordkeeping functions; and
- complying with applicable laws, lawful requests, and regulatory requirements.
Disclosure of Personal Information
We may share personal information only when reasonably necessary for the purposes described in this policy. This may include authorized service providers, technology providers, professional advisers, building or property service partners, and government or regulatory authorities where disclosure is required or permitted by law.
We do not intend to sell personal information collected through Imperial Plaza website inquiry forms.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No website, network, or storage system can be guaranteed to be completely secure, so we encourage users to avoid sending unnecessary sensitive information through ordinary website forms.
Your Rights Under the Data Privacy Act of 2012
Subject to applicable law and appropriate identity verification, you may have rights relating to your personal data, including the right to be informed, access your information, object to certain processing, request correction, request erasure or blocking when appropriate, exercise data portability, and seek remedies provided by law.
Requests will be evaluated in accordance with applicable legal, regulatory, contractual, security, and recordkeeping requirements.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate operational records, to complete ongoing transactions or requests, or to comply with applicable legal and regulatory requirements.
Sensitive Personal Information
Unless specifically requested through an appropriate and secure process, please do not submit highly sensitive information through general inquiry forms. This includes government identification numbers, financial account credentials, passwords, detailed medical information, or other sensitive data that is not necessary for your request.
Information About Minors
General website services are not intended to request unnecessary personal information from minors. Where information about a minor is required for a legitimate property or service purpose, it should be provided by or with the appropriate authorization of a parent, guardian, or responsible adult.
Third-party Websites and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Imperial Plaza is not responsible for how an independent third party handles information submitted directly to that third party.
Updates to This Privacy Policy
We may update this Privacy Policy when our services, processes, technologies, or legal requirements change. The version published on this page will be the version available to website visitors.
Privacy Requests and Questions
If you would like to ask a privacy question or request access, correction, deletion, restriction, or another action available under applicable law, please contact Imperial Plaza through our official contact channel. We may need to verify your identity before acting on a request.
Additional Privacy Information
For information specifically related to property CCTV systems, please review our CCTV Privacy Policy.